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FAQ

Most frequent questions and answers

To experience the high quality video from the popular streaming platforms (Netflix, Hulu, etc), we recommend 50Mbps.  This will also ensure the additional demand from mobile devices does not degrade your internet experience.

For larger families, or households with smart devices, we recommend a minimum of 100Mbps.

We have taken the initiative to upgrade as many customers to 50Mbps as we can remotely. Because of the health and safety concerns those customers requiring home hardware upgrades will be assessed on an individual basis.

Although our offices are closed to customers, paper bills can still be deposited in our secure drop boxes at every S&T location.  You can also pay your online at: https://myaccount.sttelcom.com

As directed by the Kansas Corporation Commission, S&T has suspended any service disconnections until at least April 15th.  We have also decided to suspend the accumulation of late fees associated with late/missed bill payments for those financially affected by the Coronavirus Pandemic.

If your financial circumstance have been impacted by the current pandemic, please contact us at 1 (800) 432-8294 for necessary accommodations.  

We are actively coordinating with the local school districts and the Kansas Department of Education to best provide a seamless distance learning experience.  Many schools are including video instruction in their strategy, and we’re working overtime to ensure our network can handle the added demand.  Rest assured, our recent infrastructure investments will provide our students with the necessary connectivity for achievement.